Q: What can I access in the logged-in area of the RBSMarketplace website?

A: You can access global strategy and research, analytics, insight and online tools including electronic trading and post-trade applications. Note, you may need additional permissioning to use specific applications and tools.

Q: How can I access the logged-in area of the website?

A: If you are already registered, simply login using your existing user name and password. If you are not registered, please complete the short registration process.

Q: Can I register to access the site as an individual?

A: No. Only contacts within eligible companies can register to use the RBSMarketplace website.

Q: I want to register for the site but do not have a Relationship Manager or Sales contact. What do I do?

A: Contact the RBSMarketplace Customer Support team on rbsmsupport@rbs.com.

Q: Once I’ve completed the registration process, can I access the logged-in area straight away?

A: We have to go through a process in order to sanction access to the content in the logged-in area. Once access has been sanctioned by your relationship manager, you will be emailed a user name and password.

Q: Will I have to keep the password you supply me with?

A: No. You will need to change it when you first log in.

Q: I’ve forgotten my password. How can I reset it?

A: For security reasons, we reset your password. Click here to submit a password reset request.

Q: I have completed the registration process but have not yet received a user name and password. What should I do?

A: In order to sanction access to the content in the logged-in area, the request needs to be approved by your relationship manager. To expediate access, you can either contact your Relationship Manager directly, or contact the RBSMarketplace Customer Support team on rbsmsupport@rbs.com

Q: Once registered, will I be able to access all the strategy, research and analytics content in the logged-in area?

A: Due to regulatory restrictions governing the types of company in different geographical jurisdictions that can access our strategy, you may not be able to view certain content. See our
Terms & Conditions for further details.

Q: I’ve registered but cannot access any logged-in strategy content. Why is this?

A: It is likely that your business is classified as ‘retail’ under MIFID regulations. You can access our weekly UK and Euro zone economic research on the strategy public home page. Alternatively you may like to register to receive our UK regional updates by email. Simply request this through your local Corporate Risk Solutions contact. Additional RBS Group economic insight is also available at rbs.com/economics.
Please contact your Relationship Manager or Sales contact if you believe you should be entitled to view the logged-in strategy content.

Q: How do I update my contact details?

A: Click here to update and manage your RBSMarketplace account.

Q: I'm an existing user of an application on rbsmarkets.com, will I need to set this up again?

A: No, your current permissions will work on the new site

Q: I'm an existing user of rbsmarkets.com with a certificate. Will I need to renew this?

A: No, your current certificate will continue to work on rbsm.com

Q: How do I gain access to US Strategy?

A: You will only be able to view US Strategy if you have been approved as a US Institutional Investor. Please contact your Relationship Manager or Sales Contact to request approval and access.

Q: How can I start using your electronic trading and post-trade applications?

A: You will need additional permissioning to enable you to use our electronic trading capabilities. Please contact either your Relationship Manager, Sales contact or the RBSMarketplace Customer Support team on rbsmsupport@rbs.com

Q: Does my business need to bank with RBS or NatWest in order to trade electronically with you?

A: No, you do not need to have an RBS or NatWest account. To start trading, contact the RBSMarketplace Customer Support team on rbsmsupport@rbs.com

Q: Is there a minimum trading transaction size for electronic trading?

A: Transaction sizes can vary according to the type of asset traded. Please contact Customer Support for more information on rbsmsupport@rbs.com

Q: Can your electronic trading applications be used for personal investments?

A: No. Only contacts within eligible companies can use our electronic trading applications.

Q: If I use a number of different applications and tools, will I need multiple passwords?

A: No. You will be able to access all through a single sign-on process using one user name and password.

Q: Do you use cookies on your website?

A: The cookies on the RBSMarketplace website are used to help you log into the site. Cookies are also used to record your preferences and to act as a flag to help us recognise that we have already asked you to participate in on-line market research. For further information regarding our use of cookies please refer to our Terms & Conditions.

Q: What web browser do I need to access the website?

A: The website is designed to be accessible to a wide range of current web browsers.

Q: What is Javascript?

A: Javascript is a technology that allows creation of dynamic web pages. Generally, it is used on our sites to allow web pages to respond to user actions, for example, a user clicking a button on a web page or moving the cursor out of a text box. Generally speaking Javascript is enabled by default on most web browsers. However, some organisations may disable the use of Javascript as part of their IT Security policy.

Q: Are there any toll free numbers for Asia Pacific Customers?

A Yes the toll free numbers are:

• Australia: 1800 702 365
• New Zealand: 0800 880 338
• Hong Kong: 852 2966 2866
• Northern China (via China Net Com): 10800 852 1624
• Southern China (via China Telcom): 10800 152 1624
• South Korea: 00798 8521 5718
• Singapore: 800 8523 693
• Taiwan: 00801 85 6281
• Thailand: 001 800 852 5691

Q: What precautions should I take to safeguard my PIN and digital certificate once they have been created?

• Your PIN should not be based on user-id, personal telephone number, birthday or other personal information.
• Your PIN should be kept confidential and not be divulged to anyone.
• Your PIN should be memorised and not be recorded anywhere.
• The same PIN should not be used for different websites, applications or services, particularly when they relate to different entities.
• Do not select the browser option for storing or retaining user name and password.
• Do check that the bank's website address changes from http:// to https:// and a security icon that looks like a lock or key appear when authentication and encryption is expected.
• Do not allow anyone to keep, use or tamper with your password security token.
• Do not reveal the password generated by the security token to anyone.
• Do not divulge the serial number of the security token to anyone.

Q: What security precautions and practices would you recommend we adopt when using internet systems?

A: This by no means a comprehensive list but we advise that you endeavour to take the following basic precautions:

• Install anti-virus, anti-spyware and firewall software on your personal computers, particularly when they are linked via broadband connections, digital subscriber lines or cable modems.
• Update the anti-virus and firewall products with security patches or newer versions on a regular basis.
• Make regular backup of critical data.
• Consider the use of encryption technology to protect highly sensitive data.
• Do not select the browser option for storing or retaining user name and password.
• Log off the online session and turn off the computer when not in use.
• Do not install software or run programs of unknown origin.
• Delete junk or chain emails.
• Do not open email attachments from strangers.
• Do not disclose personal, financial or credit card information to littleknown or suspect websites.
• Do not use a computer or a device which cannot be trusted.
• Do not use public or internet café computers to access online banking or perform financial transactions.